Legal information

Hosting

The website and related services are hosted on infrastructure operated by Render. Rendering, availability and server security are therefore partly dependent on this hosting provider.

Intellectual property

Unless stated otherwise, the texts, visuals, product identity, logos, layouts and source elements published on Voygen are protected by intellectual property rules and remain reserved to their respective owners.

Any reproduction, extraction, republication or substantial reuse without prior authorization is prohibited, except where mandatory law permits it.

Liability

Voygen aims to keep the information published on the site accurate and up to date. However, no guarantee is given that the content is exhaustive, uninterrupted or free from errors.

Users remain responsible for how they interpret and use the information, recommendations and AI-generated travel content made available through the service.

External links

The site may link to third-party services or display content coming from external providers. Voygen is not responsible for the editorial content, availability or privacy practices of those external services.

Contact

For any legal question, notice request or correction request relating to this page, contact contact@voygen.io.

Data controller

The data controller is Adrien STUDER, operating Voygen as a French micro-enterprise, located at 402 rue de la Liberation, 77630 Arbonne-la-Foret, France. You can contact the controller at contact@voygen.io.

Data we may collect

Depending on how you use the service, Voygen may process the following categories of data:

• Identity and account data such as email address, authentication identifiers, display name and account status.
• Travel planning content such as generated itineraries, saved tours, favorites, shared trip links and interactions with planning features.
• Technical, usage and security data such as logs, IP-derived security information, device or browser context, prompts sent to AI features and error diagnostics.
• Support, transactional and local-storage related data such as messages sent to support, password reset flows, account deletion requests or device-side preferences needed to keep the service working.

Purposes and legal bases

Recipients and processors

Personal data may be accessed only by people or service providers who need it to operate the service, including:

• Render, which hosts parts of the website and backend infrastructure.
• Firebase authentication services used to manage certain sign-in and account flows.
• Brevo, currently used as the SMTP provider for certain transactional account emails.
• Google and, if enabled, compatible AI providers such as OpenAI, involved in generating travel content when those features are used.
• Mapbox, used for interactive maps and route rendering in the mobile application.
• Unsplash for destination images, and OpenStreetMap/Nominatim geocoding services for place resolution.
• Technical service providers whose tools are necessary for diagnostics, storage or infrastructure security.

International transfers

Some providers used by Voygen may process data outside your country. When this happens, transfers rely on the provider's contractual commitments, security measures and any legally required safeguards.

Retention

• Account data is kept while your account remains active, then deleted or archived when no longer necessary.
• Generated content, saved tours and favorites are retained for the duration needed to provide the service or until you delete them or request account deletion. Public share links are retained until they expire or are removed earlier following account deletion.
• Usage events, security logs and diagnostics are retained only for the period reasonably necessary to protect, troubleshoot and improve the service.
• Legal or accounting records may be retained longer where a law requires it.

Your rights

Depending on applicable law, you may request access, correction, deletion, restriction or portability of your personal data, and you may object to some processing. You can exercise these rights by writing to contact@voygen.io. If you consider that your rights have not been respected, you may also lodge a complaint with the competent data protection authority, including the CNIL in France.

Account deletion

Voygen provides an account deletion process. When you request deletion, the service removes the account, owned tours, favorites, user-linked activity events and public share links created from those tours, unless some retention is required for legal, security or fraud-prevention reasons.

Cookies and similar technologies

The website uses limited technical storage mechanisms, including browser local storage for language preferences and core site operation. The mobile application may also use secure or local device storage for session tokens, language preferences, recent trips, favorites and ticket attachments. Voygen does not describe any advertising cookie program on this page.

Policy updates

This policy may be updated to reflect legal, technical or product changes. The updated version is published on this page with a revised update date.

Purpose of the service

Voygen provides travel-planning tools, itinerary suggestions, saved favorites, event information and related digital features intended to help users organize trips.

Acceptance

Use of the service implies acceptance of these terms. If you do not agree with them, you should stop using the website and application.

Access and eligibility

Voygen may require account creation for some features. You must provide accurate information and keep your credentials secure. You are responsible for activity performed from your account unless unauthorized access results from a security failure attributable to Voygen.

Acceptable use

You agree not to misuse the service. In particular, you must not:

• use the service for unlawful, fraudulent or harmful purposes;
• attempt to compromise infrastructure, accounts, APIs or security mechanisms;
• copy, scrape or reuse substantial parts of the service beyond what applicable law permits;
• submit content that infringes third-party rights or violates applicable law.

AI-generated content

Voygen may generate suggested itineraries or text with AI systems. These outputs are provided for convenience only and may be incomplete, inaccurate or unsuitable for your circumstances. You remain responsible for verifying travel, safety, visa, pricing and booking information before acting on it.

Intellectual property

Voygen and its licensors retain all rights in the software, design, branding, databases and content of the service, except for rights belonging to third parties or for content you lawfully provide yourself.

User content and shared material

If you submit or share content through Voygen, you confirm that you have the rights necessary to do so and that your content does not violate the law or third-party rights. You keep ownership of your content, but you grant Voygen the limited rights needed to host, display and process it for the service.

Availability

Voygen aims to keep the service available, but access may be interrupted for maintenance, updates, technical incidents or events outside reasonable control. No uninterrupted availability is guaranteed.

Suspension and deletion

Voygen may suspend, restrict or delete access to the service if there is a serious breach of these terms, a security risk, suspected abuse or a legal obligation to do so.

Liability limitation

To the extent permitted by law, Voygen is not liable for indirect, incidental or consequential losses, nor for decisions made on the basis of third-party data or AI-generated travel suggestions. Nothing in these terms excludes liability that cannot be excluded under applicable law.

Governing law

These terms are governed by French law, subject to any mandatory consumer protection rules that may apply in the country where the user resides.

Contact

Questions about these terms can be sent to contact@voygen.io.